Terms

1. These General Terms & Conditions (GTC) shall apply to all orders placed by Consumers via our online shop at https://uk.holy.com (hereinafter referred to as the "Customer" or "you"). The version valid at the time the contract is concluded shall be decisive.
2. A "Consumer" is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.

The contracting party is HOLY Softdrinks Ltd, Suite 1, 7th Floor, 50 Broadway, London, United Kingdom, SW1H ODB and Email: hello@holy.uk. Further information can be found in the imprint of our online shop.

1. The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to treat (a request to place an order).
2. By clicking the "Order now" button, you submit a binding offer to purchase the goods contained in your shopping basket. We will acknowledge receipt of your order with an automatic confirmation.
3. The contract is formed as soon as we accept your order by sending an Order Confirmation via email, at the latest upon dispatch of the goods. You will receive the Order Confirmation immediately after submitting your order.
4. During the ordering process, you can change or remove products from your shopping basket at any time; before submitting the order, your input will be displayed and can be corrected. The ordering process can be cancelled by closing the browser window.
5. Payment is due at the time of placing the order. The available payment methods will be displayed to you during the ordering process and must be used to complete your order. Where a deferred payment option (e.g. 'Buy Now, Pay Later') is offered, the terms of the relevant third-party payment provider shall apply.
6. We will store the text of the contract and send you the order details, along with these GTC and the Cancellation Instructions, via email.

1. Our caffeinated Energy Products are only sold to persons aged 16 years or older. By placing an order, you confirm that you have reached this minimum age.
2. We reserve the right to carry out an age verification (e.g., ID check or through the shipping service provider) and may refuse or cancel orders if age cannot be verified.
3. Other non-caffeinated products are not affected by this provision.

1. All prices are final prices in Pounds (GBP - £) and include the statutory Value Added Tax (VAT).
2. In addition to the stated prices, shipping costs may apply; these will be itemised during the ordering process. Delivery may be free of shipping costs above a certain order value.
3. Customary cashless payment methods (e.g., credit card, online payment services) are available to you as payment options. The available payment methods will be displayed to you during the ordering process.

1. Delivery within the United Kingdom takes approximately 3-6 working days from the Order Confirmation, or in the case of advance payment / direct payment, from the payment of the purchase price and shipping costs. Delivery times to other countries depend on the destination country and will be displayed at the checkout. For deliveries outside the UK, the Customer shall bear any applicable customs duties and taxes.
2. If delivery of the ordered goods is not possible, for example, because the corresponding goods are not in stock, we will refrain from issuing an Order Confirmation. In this case, no contract will be formed. We will inform you immediately and refund any consideration already received.

1. The statutory Right of Cancellation applies. The Cancellation Instructions, including the sample cancellation form, are appended in the Cancellation Notice.
2. In the event of cancellation, you shall bear the direct costs of returning the goods.
3. Please return the goods, if possible, in their original packaging with all accessories. Failure to comply with this request does not limit your Right of Cancellation, but it facilitates our processing of the return.

1. Refunds shall be made using the same means of payment that was used during the ordering process. Refunds will be processed within 14 days of us receiving the returned goods or your proof of return, whichever is earlier.
2. If a Voucher was used, the refund shall be credited proportionately back to that voucher. A cash payment is excluded.

1. HOLY offers Gift Vouchers, Promotional Codes, Value Vouchers, and Product Vouchers. A cash payout for the vouchers is excluded. Gift Vouchers and Promotional Codes are transferable; Value Vouchers and Product Vouchers, however, are not. Vouchers must be redeemed in the designated field at the checkout and cannot be offset after the order has been placed.
2. Gift Vouchers.
   1. Gift Vouchers can be purchased for fixed amounts in the online shop at https://uk.holy.com. They are sent free of charge via email after payment (cf. § 5).
   2. The use of other vouchers, discount codes, or coupons to purchase Gift Vouchers is excluded.
   3. The issuing currency of the voucher must be identical to the redemption currency. The voucher amount can be used across multiple orders until fully depleted. Any remaining balance will remain on the voucher and can be redeemed again. The credit balance is not subject to interest. If the voucher value is insufficient, the difference can be settled with another offered payment method. Multiple vouchers can be combined in a single order.
   4. HOLY can discharge its obligations by making payment to the respective holder or user of the voucher, unless HOLY has positive knowledge or is grossly negligent in its ignorance of the user's lack of entitlement.
   5. Gift Vouchers are valid for three years from the date of issue, commencing at the end of the respective calendar year in which the voucher was purchased. They can no longer be redeemed after this period.
   6. If an order paid for entirely or partially with a voucher is cancelled or returned, the corresponding amount will be refunded by crediting the same voucher.
   7. The Right of Cancellation pursuant to § 7 applies to the purchase of a Gift Voucher.
3. Promotional Codes
   1. Promotional Codes are vouchers that are issued free of charge by HOLY as part of promotional campaigns and cannot be purchased. They are only redeemable during the specified period, under the respective published conditions, and only once per order.
   2. Certain products may be excluded from the voucher promotion.
   3. Only the conditions published by HOLY as part of the respective promotion shall be decisive (in particular, the period of validity, participating products, minimum order value). Information provided by third parties – especially by influencers, partners, or external platforms – is non-binding and has no legal effect.
   4. If a Promotional Code is used in an order that is subsequently partially cancelled or returned, and this results in the fulfilment conditions for the voucher (e.g., minimum purchase value) no longer being met, HOLY reserves the right to subsequently charge the original price for the remaining ordered goods.
4. Value Vouchers. Value Vouchers may be issued out of goodwill (e.g., in the case of returns). Remaining balances are retained and can be redeemed in subsequent orders.
5. Product Vouchers. Product Vouchers entitle the holder to receive specific items free of charge. They can only be redeemed subject to the respectively stated conditions.
6. The duplication, manipulation, or commercial resale of vouchers is prohibited, unless HOLY has given written consent. In the event of suspected fraud, deception, or other misuse, HOLY reserves the right to block vouchers. HOLY assumes no liability for loss, theft, or unauthorised use.

1. If orders are rewarded with a free item (e.g., shaker, merchandise), the entitlement to the gift depends on the specified minimum purchase value.
2. Gift promotions may be time-limited or subject to the availability of the products. There is no entitlement to specific gift items. The respectively stated conditions of the gift promotion apply.
3. If a return or cancellation results in the net order value falling below the minimum purchase threshold applicable to the gift, the gift must be returned to HOLY before any refund is processed. Where the gift is not returned, HOLY reserves the right to deduct the retail value of the unreturned gift from any refund due to you.

1. Customers may set up an account. Complete and accurate information must be provided; changes must be updated immediately.
2. Only one customer account may exist per person. We may delete multiple accounts.
3. The customer account can be terminated by you or by us with immediate effect at any time.
4. The Terms of Participation for the Rewards Programme, available in the shop, shall apply in addition to the use of the Rewards Programme.

1. In particular, under the Consumer Rights Act 2015, you have a 30-day right to reject goods that are faulty, not as described, or unfit for purpose and receive a full refund. After this period and within six (6) months of delivery, you are entitled to a repair or replacement in the first instance.
2. Obvious transit damage should be reported to the delivery agent immediately upon receipt and reported to us. Failure to do so does not affect your statutory claims.

1. Nothing in these GTC shall limit or exclude HOLY's liability for:
   1. death or personal injury caused by HOLY's negligence;
   2. fraud or fraudulent misrepresentation;
   3. defective products under the Consumer Protection Act 1987; or
   4. any other matter for which liability cannot be limited or excluded under applicable UK law, including under the Consumer Rights Act 2015.
2. Subject to § 13(1), HOLY shall not be liable for any indirect or consequential losses arising out of or in connection with a contract concluded under these GTC, including loss of profit, loss of data, or loss of business opportunity.
3. Subject to § 13(1), HOLY's total liability for direct losses arising under or in connection with a contract concluded under these GTC shall not exceed the purchase price paid by you for the goods in question.
4. The limitations of liability set out in this § 13 apply equally for the benefit of HOLY's officers, employees, and agents.

We hold the copyrights to all images, films, and texts published in our online shop. The use of the images, films, and texts is not permitted without our express consent. We will take legal action against infringements.

1. Before initiating legal action, we will endeavour to reach an amicable settlement; however, HOLY is neither willing nor obliged to participate in a formal dispute resolution procedure before a consumer arbitration board. As we are obliged to inform you of available ADR options, please find further information on dispute resolution in the UK at RetailADR: www.retailadr.org.uk.
2. Insofar as you had your domicile or habitual residence in the United Kingdom at the time the contract was concluded and have relocated it abroad after the conclusion of the contract, or your domicile or habitual residence is unknown at the time the action is filed, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract shall be the registered office of HOLY Softdrinks Ltd in London.

Our Privacy Policy applies, available at https://uk.holy.com/pages/data-protection.

1. The law of England and Wales shall apply to these GTC and to any contract concluded under them, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection rights applicable in your country of residence shall remain unaffected.
2. Should individual provisions of these GTC be or become invalid or unenforceable, the remaining provisions shall continue in full force and effect. The same applies to any regulatory gaps. Any changes and additions to these GTC, including this provision, shall require written form (including email) to be effective.

** Effective Date: 1st of April 2026 **

The Squad Rewards Programme ("Rewards Programme") of HOLY Softdrinks Ltd, Suite 1, 7th Floor, 50 Broadway, London, SW1H ODB ("HOLY") rewards its loyal Squad Members. The Rewards Programme allows participants ("Members") to earn credits ("Coins") through purchases and other activities, and to redeem these Coins for rewards ("Rewards"). The total number of Coins ever earned determines a Member's level within the Programme on a permanent basis.

These participation terms ("Collection Terms" or "Squad Rewards T&Cs") govern the use of the Rewards Programme. The Squad Rewards T&Cs supplement HOLY's General Terms and Conditions ("GTC").

1. Participation is open exclusively to persons holding a valid HOLY customer account. A customer account can be created free of charge at https://uk.holy.com/account/login. Upon registration, you will automatically be assigned to a level (see § 3 for the structure and progress based on earned points).
2. Participation is open to private individuals aged 16 and over who are resident in the United Kingdom.
3. Each person may hold only one customer account. Multiple registrations are not permitted.

1. Squad Coins can be earned in various ways, including:
   • Orders placed in the HOLY online shop (credited upon completion of purchase),
   • Social media engagement, and
   • Promotions, special campaigns, or other activities communicated to Members by HOLY.
2. The specific number of coins awarded and the applicable terms and conditions will be published by HOLY in a member's account area or as part of the respective promotion.
3. Squad Coins are used both to determine a member's level in accordance with § 4 and to redeem rewards in accordance with § 5.
4. Coins are personal, non-transferable, and non-transferable.

1. The Programme comprises four levels ("Squad Levels"), which are determined based on the total number of coins ever credited to the member ("Level Coins"):
   1. Raptor Egg: from 1 Coin
   2. Raptor Kid: from 2,000 Coins
   3. Teenage Raptor: from 10,000 Coins
   4. OG Raptor: from 30,000 Coins
2. Once attained, a level is retained permanently and will not be reset for as long as the customer account exists.
3. Upon reaching a higher level, Members gain access to the benefits and Rewards associated with that level. Members at higher levels always retain access to all benefits and Rewards of lower levels.
4. HOLY may adjust the benefits at any time. There is no entitlement to specific benefits or their continued availability. An overview of the current benefits and rewards can be found in a member's customer portal.
5. Reaching a level will be displayed to Members in their customer portal.

1. Coins can be redeemed for the rewards listed and clearly marked in the customer portal. Redemption by phone, mail, or email is not permitted.
2. Upon redemption, the corresponding coins are deducted from your available balance. Level coins and the level you have reached remain unaffected by this.
3. The terms and conditions published in the customer portal apply to Rewards (e.g., minimum order value, product restrictions, validity period, availability by level).
4. Coins or rewards cannot be redeemed for cash. Remaining balances or partial redemptions are not permitted.
5. Rewards are available for redemption subject to availability. If a reward is unavailable, HOLY may, at its discretion, either grant a reward of equal value or credit the coins to the user's account.

1. The coin balance is reduced by the redemption of rewards in accordance with § 4, as well as in the event of a return or a valid cancellation, to the extent that coins were credited for the purchase in question.
2. Level coins are reduced exclusively in the event of a return or a valid cancellation, to the extent that level coins were credited for the purchase in question.
3. Upon the effective date of a permanent account deletion, exclusion from the Rewards Program pursuant to § 6(2) or § 7(1) of these Terms and Conditions, termination of participation pursuant to § 7(3), or termination of the Rewards Program pursuant to § 7(2) of these Terms and Conditions, all Coins and Level Coins credited as of that date shall expire.

1. Manipulation, for example through multiple accounts, fake activity, automated processes, or technical interference, is not permitted.
2. Where there is reasonable suspicion of misuse, HOLY may retrospectively cancel or reset Coins and level status, revoke or reclaim Rewards, and temporarily or permanently exclude Members from the Programme and suspend the customer account.
3. HOLY will notify Members before taking action under subsection (2) and give them the opportunity to respond. An opportunity to respond in advance may exceptionally be dispensed with where there are specific grounds indicating that HOLY would suffer material harm without immediate action. In that case, HOLY will provide the opportunity to respond without undue delay thereafter.

1. HOLY reserves the right to amend these Collection Terms. Any amendment will be communicated to Members in writing six (6) weeks before it takes effect, and Members will be asked to consent to the amendment. If a Member does not consent within this period, the existing terms will continue to apply. HOLY shall in that case have the right to exclude the Member from further participation in the Rewards Programme.
2. HOLY may terminate the Rewards Programme unilaterally. HOLY will notify Members of any termination six (6) weeks before it takes effect.
3. Where a customer account has been inactive for more than thirty-six (36) months, HOLY is entitled to end the Member's participation in the Programme. Members will be notified in advance by email and given a reactivation period of at least thirty (30) days.

1. Personal data collected in connection with the Rewards Programme (in particular name, email address, and transaction and activity data) is processed for the purpose of operating and administering the Programme in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Further information on data processing is available in the Privacy Notice at https://uk.holy.com/pages/data-protection.

1. These terms are governed by the laws of England and Wales. Mandatory consumer protection provisions applicable to consumers resident in the United Kingdom apply regardless.
2. For any dispute arising from or in connection with these terms, the courts of England and Wales shall have jurisdiction, without prejudice to a consumer's right to bring proceedings in the courts of their place of domicile.
3. If any provision (or part thereof) of these terms is or becomes wholly or partially invalid, or if these terms contain a gap, the validity of the remaining provisions shall not be affected.
4. For unresolved disputes, HOLY recommends the following alternative dispute resolution body: RetailADR (www.retailadr.org.uk). HOLY is not obliged to participate in ADR proceedings but will consider doing so on a case-by-case basis.