Simply create an account at the top of this page and you’re all set!
With your account, you can also view your orders and track your delivery.

When you register, you’ll start collecting coins and gain access to exclusive merchandise and more benefits.

You can collect them by completing various tasks.
You can spend the coins you’ve collected on rewards, and they determine your Raptor Level (Level Coins).
No matter how many coins you exchange for rewards – your level is guaranteed!

Earn HOLY Coins by shopping at HOLY and completing activities like following us on social media or subscribing to our newsletter.

You'll earn 10 HOLY Coins for every £1 spent. That means a £30 order earns you 300 HOLY Coins.

You can redeem them with your next order.
Simply shop, select your reward and complete your order.

All the coins you’ve ever collected determine your Raptor Level.
No matter how many coins you spend, your Raptor Level is safe!

PREAMBLE

The Squad Rewards Programme ("Rewards Programme") of HOLY Softdrinks Ltd, Suite 1, 7th Floor, 50 Broadway, London, SW1H 0DB ("HOLY") rewards its loyal Squad Members. The Rewards Programme allows participants ("Members") to earn credits ("Coins") through purchases and other activities, and to redeem these Coins for rewards ("Rewards"). The total number of Coins ever earned determines a Member's level within the Programme on a permanent basis.

These participation terms ("Collection Terms" or "Squad Rewards T&Cs") govern the use of the Rewards Programme. The Squad Rewards T&Cs supplement HOLY's General Terms and Conditions ("GTC").

§1 PARTICIPATION

1. Participation is open exclusively to persons holding a valid HOLY customer account. A customer account can be created free of charge at https://uk.holy.com/account/login. Upon registration, you will automatically be assigned to a level (see §3 for the structure and progress based on earned points).
2. Participation is open to private individuals aged 16 and over who are resident in the United Kingdom.
3. Each person may hold only one customer account. Multiple registrations are not permitted.

§2 EARNING COINS

1. Squad Coins can be earned in various ways, including:

• Orders placed in the HOLY online shop (credited upon completion of purchase),
• Social media engagement, and
• Promotions, special campaigns, or other activities communicated to Members by HOLY.

1. The specific number of coins awarded and the applicable terms and conditions will be published by HOLY in a member’s account area or as part of the respective promotion.
2. Squad Coins are used both to determine a member’s level in accordance with §4 and to redeem rewards in accordance with §5.
3. Coins are personal, non-transferable, and non-transferable. 

§3 LEVELS & BENEFITS

1. The Programme comprises four levels ("Squad Levels"), which are determined based on the total number of coins ever credited to the member (“Level Coins”):
2. Raptor Egg: from 1 Coin
3. Raptor Kid: from 2,000 Coins
4. Teenage Raptor: from 10,000 Coins
5. OG Raptor: from 30,000 Coins
6. Once attained, a level is retained permanently and will not be reset for as long as the customer account exists.
7. Upon reaching a higher level, Members gain access to the benefits and Rewards associated with that level. Members at higher levels always retain access to all benefits and Rewards of lower levels.
8. HOLY may adjust the benefits at any time. There is no entitlement to specific benefits or their continued availability. An overview of the current benefits and rewards can be found in a member’s customer portal.
9. Reaching a level will be displayed to Members in their customer portal.

§4 REDEEMING COINS

1. Coins can be redeemed for the rewards listed and clearly marked in the customer portal. Redemption by phone, mail, or email is not permitted.
2. Upon redemption, the corresponding coins are deducted from your available balance. Level coins and the level you have reached remain unaffected by this.
3. The terms and conditions published in the customer portal apply to Rewards (e.g., minimum order value, product restrictions, validity period, availability by level).
4. Coins or rewards cannot be redeemed for cash. Remaining balances or partial redemptions are not permitted.
5. Rewards are available for redemption subject to availability. If a reward is unavailable, HOLY may, at its discretion, either grant a reward of equal value or credit the coins to the user’s account.

§5 VALIDITY & EXPIRY

1. Coins are valid for redemption for twelve (12) months from the date they are credited and automatically expire if not redeemed within this period. HOLY will notify members via email in a timely manner prior to expiration. Coins will also be reduced in the event of permanent account deletion, exclusion from the Rewards Program pursuant to §7 and §9, returns, rescission, or termination of the Rewards Program.
2. Level Coins do not expire. A reduction in the coin balance occurs exclusively in the event of permanent account deletion, exclusion from the program pursuant to §7 and §9(1), returns, revocation, or termination of the Rewards Program.

§6 MISUSE

1. Manipulation, for example through multiple accounts, fake activity, automated processes, or technical interference, is not permitted.
2. Where there is reasonable suspicion of misuse, HOLY may retrospectively cancel or reset Coins and level status, revoke or reclaim Rewards, and temporarily or permanently exclude Members from the Programme and suspend the customer account.
3. HOLY will notify Members before taking action under subsection (2) and give them the opportunity to respond. An opportunity to respond in advance may exceptionally be dispensed with where there are specific grounds indicating that HOLY would suffer material harm without immediate action. In that case, HOLY will provide the opportunity to respond without undue delay thereafter.

§7 CHANGES & TERMINATION

1. HOLY reserves the right to amend these Collection Terms. Any amendment will be communicated to Members in writing six (6) weeks before it takes effect, and Members will be asked to consent to the amendment. If a Member does not consent within this period, the existing terms will continue to apply. HOLY shall in that case have the right to exclude the Member from further participation in the Rewards Programme.
2. HOLY may terminate the Rewards Programme unilaterally. HOLY will notify Members of any termination six (6) weeks before it takes effect.
3. Where a customer account has been inactive for more than thirty-six (36) months, HOLY is entitled to end the Member's participation in the Programme. Members will be notified in advance by email and given a reactivation period of at least thirty (30) days.

§8 DATA PROTECTION

1. Personal data collected in connection with the Rewards Programme (in particular name, email address, and transaction and activity data) is processed for the purpose of operating and administering the Programme in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Further information on data processing is available in the Privacy Notice at https://uk.holy.com/pages/data-protection.

§9 FINAL PROVISIONS

1. These terms are governed by the laws of England and Wales. Mandatory consumer protection provisions applicable to consumers resident in the United Kingdom apply regardless.
2. For any dispute arising from or in connection with these terms, the courts of England and Wales shall have jurisdiction, without prejudice to a consumer's right to bring proceedings in the courts of their place of domicile.
3. If any provision (or part thereof) of these terms is or becomes wholly or partially invalid, or if these terms contain a gap, the validity of the remaining provisions shall not be affected.
4. For unresolved disputes, HOLY recommends the following alternative dispute resolution body: RetailADR (www.retailadr.org.uk). HOLY is not obliged to participate in ADR proceedings but will consider doing so on a case-by-case basis.